Terms and Conditions
1. General Information
1.1. The online store Inesslingerie.com is operated by:
Dragon Global Invest s.r.o., ul. Varsavska 715/36, 120 00 Praha, Czech Republic, Company ID: 21678715, VAT ID: CZ21678715.
1.2. Contact: [email address], [phone number].
1.3. These Terms and Conditions set out the rules for using the store, placing orders, delivery, and the rights and obligations of the parties to a distance sales contract.
2. Definitions
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Buyer – a consumer or business placing an order.
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Seller – Dragon Global Invest s.r.o.
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Goods – products offered in the store.
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Contract – a distance sales contract between the Buyer and the Seller.
3. Orders
3.1. Orders can be placed via the store’s website.
3.2. Acceptance of these terms is required to process an order.
3.3. Prices are shown in EUR, CZK, PLN, RON, or other available currency and include VAT according to EU law.
4. Delivery and Payment
4.1. Delivery is carried out by courier companies or pickup points available in the destination country.
4.2. Payment methods: bank transfer, credit/debit card, PayPal, other locally available options.
4.3. Delivery time: usually within 7 business days, depending on the country.
5. Right of Withdrawal
5.1. Consumers have the right to withdraw from the contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.
5.2. Refunds will be issued within 14 days after the returned goods are received.
5.3. Goods must be returned undamaged and unused.
6. Complaints and Warranty
6.1. Complaints can be submitted by email or in writing.
6.2. Response time: within 14 days of receiving the complaint.
6.3. The Seller is liable to the consumer for defects under the statutory warranty according to applicable law.
7. Personal Data
7.1. Personal data is processed in accordance with the GDPR and the Privacy Policy available on the store’s website.
7.2. The Buyer has the right to access, rectify, erase, restrict, and transfer their data.
8. Final Provisions
8.1. These Terms come into effect on the date of publication.
8.2. Czech law applies, while ensuring consumer rights guaranteed by the laws of the Buyer’s country of residence.